How to Reset Aura Frame

If you've ever felt the need to reset your Aura Frame, you're not alone. It's an important step to troubleshoot issues or simply start fresh with your digital photo display.

You'll find that both hardware and software resets are straightforward processes. However, before you press that reset button, it's vital to make sure you've backed up all cherished photos, as this step cannot be undone.

Now, you might be wondering about the specific steps to effectively reset your frame and what to do if the standard methods don't work as expected.

Let's explore the nuances that can make a difference in successfully resetting your Aura Frame.

Identifying Your Aura Frame Model

To identify your Aura Frame model, check the product label, user manual, or packaging.

Each Aura Frame, whether it's the original, Mason, Carver, or Sawyer, features a unique design that can help distinguish it.

The model information is important for troubleshooting issues, ensuring compatibility with other devices, and accessing the right support resources.

If you're unsure, the product label usually has a clear indication of the model, often found on the back or bottom of the frame. Similarly, the user manual provides detailed information about the specific features and specifications of your frame, which can also aid in identifying the correct model.

Knowing your model streamlines the process of getting the most out of your Aura Frame.

Preparing for the Reset Process

Before you initiate the reset, locate the special reset hole on your Aura frame, found either on the bottom or back. Preparing properly will guarantee a successful reset. Here's what you'll need to gather and consider:

  • Paperclip: You'll use this to press inside the reset hole.
  • Location: Make sure your frame is on a stable, uncluttered surface.
  • Visibility: Good lighting can help you find the reset hole easily.
  • Time: Allocate enough time to hold the paperclip for 10-15 seconds.
  • Attention: Watch for the 'Factory Data Reset' message to confirm the reset.
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This preparation is essential for a smooth hardware reset that ends with the display of the Aura stock image.

Step-by-Step Reset Instructions

You can choose between a hardware reset using a paperclip and a software reset through the Aura Frames app, depending on your needs.

For a hardware reset, first locate the pinhole on your Aura Frame. Insert a paperclip into the hole and press firmly for 10-15 seconds until the screen turns off, indicating the reset is complete. You'll see a 'Factory Data Reset' message once it restarts.

Alternatively, for a software reset, open the Aura Frames app and follow the instructions to perform a factory data reset. This will remove all content and contributors from the frame.

After either method, you'll need to set up your frame again, re-adding content and contributors as needed.

Troubleshooting Common Reset Issues

If your Aura Frame's reset doesn't seem to work, several common issues might be the cause. Here's what you might check:

  • Incomplete Reset Process: Make sure you've held the paperclip in the reset hole for a full 10-15 seconds during a Hardware Reset.
  • Faulty Reset Hole: Sometimes, the reset hole may be obstructed or damaged. Check for any visible blockages or defects.
  • App Glitches: For a Software Reset, confirm the Aura Frames app is updated and functioning correctly.
  • Internet Connection: A stable connection is important when attempting a Software Reset.
  • Power Issues: Verify your Aura Frame is adequately charged or connected to power, as low battery can hinder the reset process.

If these steps don't help, contacting Customer Care is your next best step.

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Reconfiguring Your Frame Post-Reset

After resetting your Aura Frame, you'll need to reconnect it to WiFi and re-add your favorite photos. This step is important as the reset, whether it's a factory or software reset, is irreversible, resulting in content deletion.

You're basically starting from scratch, reconfiguring everything anew. Follow the setup process carefully, making sure your frame connects to WiFi successfully. This will allow you to begin adding photos and restoring any previous settings.

If you encounter any issues or need assistance in restoring content and contributors, don't hesitate to reach out to Aura Customer Care. They're there to help make sure your frame is set up just the way you want it.

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